Hi @unforgivenlv,
Our Terms of Service team can take a look at the ban for you if you get in touch with them. You can contact them by filling out the webform.
This EA Help guide will provide more guidance on bans too:
- EA_Lanna
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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds