[2021] Did not receive coins after purchase

Hey @NRG_British, 

It can vary depending on where the purchase was made, but usually the EA Help team will need to verify proof of purchase with you and then add the missing coins. They'll request specific information and screenshots in order to facilitate this. If they were unable to verify proof of purchase with you then they wouldn't be able to add the content. 

Also, purchases made from some retailers can't be supported in this way. In those cases the best thing to do would be to reach out to the retailer where you made the purchase to see if they can assist with refunding the purchase or offering a replacement code. 

/Kent