psn account has been linked to another ea account which I do not know

Hey @sm_windsmoon 

Our support team will need to check your account if its status says disabled. 

Please open the page in a new incognito tab and submit your case without logging in. 

• On the EA Help homepage
• Select the EA App 
• Select one of the account issues like I cannot log in 
• You may get a pop-up that says login and get faster help 
• Select Continue without logging in 
• This should give you the chat/email option