[2021] Unable to connect to ea server on PS4 Apex legends

Hi @DarkThunder2579, 

 

Are you still seeing the same thing when you're trying to play Apex Legends? If so, can we try out some troubleshooting to see if we can help stop this from happening? 

 

A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still running into the same issues after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thank you!

 

 

/Kent

@DarkThunder2579 

 

I get what you're saying, and I just want to see if we can help fix this issue so you can get back up and running. If the troubleshooting I recommended before hasn't helped can we try using a different DNS on your PS4 to see if that helps? I've seen some cases in the past where using a different DNS can help with issues like this as well. 

 

To change the DNS on your PS4 follow the steps below: 

1. Open the PS4 Settings and select Network

2. Select Set Up Internet Connection

3. Choose Wi-Fi or LAN Cable depending on what type of connection you're using

4. Select Custom

5. Under IP Address Settings select Automatic

6. Under DHCP Host Name select Do Not Specify

7. Select Manual under DNS Settings

8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS

9. Select Automatic under MTU Settings

10. Choose Do Not Use under Proxy Server

11. Select Test Internet Connection to confirm the changes

 

Let me know if you're still running into the same issues afterward. Thanks!

 

 

/Kent