[2022] Apex account banned for no reason after launching on Steam for first time

Hey @OG_VSM,

 

The account ban history on the website shows specific account actions, but won't show every type of ban or suspension, sorry for the confusion there.

 

If you're just getting back to the game after some time away to find the account's been banned, I'd definitely take a few minutes to go through these security steps and make sure the account's been secured. 

 

One concern there would be that someone else potentially gained access to the account, so that will help make sure you're the only one in the account before our Terms of Service team reviews this. 

 

After that point it's just a matter of submitting an appeal so they can review the ban itself. There's a bit more information about that in the link below, but as you mentioned you've already created a case you'll just need to wait for them to investigate at this point. They should reach back out via email as soon as that's finished.

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

Hey @dontditchmedan, if you've already submitted that appeal, you will absolutely receive an answer from the ToS team.

Please keep an eye out on your email as that's how they'll reach back out once their investigation is complete. Thanks for the patience!