[2020] Banned, But with no evidence to why.

Hey @gotchfutchian. 

I'm sorry, but account bans are not something that we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban can be overturned. 

If you haven't already please reach out to the TOS team so they can review your account. You can find more information on how to set up a case with them over at the EA Help website. The team will review your account and follow up with you via email as soon as they can. Unfortunately we don't have a way to see how long that might take, as it can vary depending on how many cases they're currently working on. Keep an eye out on your email for a response. 

/Kent

@gotchfutchian 

It sounds like you'll need to get in touch with EA Help so they can help you secure your account. I'm afraid we don't have a way to assist with account issues like this directly via Answers HQ. The EA Help team will need to assist you with that. 

You can find more details on how to reach them over at the EA Help website. If you're having trouble setting up a case on the EA Help site I'd recommend clearing out your browser cache to see if that helps. There might be a cached page that's causing issues with case creation. 

/Kent

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@Mirdufa wrote:
@EA_Kent I got banned for no reason at all ! I just started to play because I was sick and I needed something to distract me from my illness, and one day, 2 days ago, it suddenly showed me that I am banned. I opened a case on 11.03.2020 and I still got no answer... good timing to ban a new player right when the COD Battle Royal is launched. Veeeeeery nice....I am very curious what was the reason, because I never left a game in any mode, and I have not done so much kills to be suspected of cheating, because I suck at shooters !

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If you've already contacted the TOS team that's all you need to do for now. They'll review your account and get back to you as soon as they can. Keep an eye out for their reply via email. 

/Kent