about 14 hours ago - EA_Lanna - Direct link

Hi @bossderler

 

So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and help however they can with missing content.

 

These links will share more information

- EA_Lanna

 

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

about 12 hours ago - EA_Lanna - Direct link

Hi @bossderler

 

Can you share a bit more? What happens when you follow the steps in this guide? 

What can you see under the heading 'Still need help'? Can you hop up a screenshot please?

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds