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Hi @peipeixu,
I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into if you believe there's some sort of a mix-up there and the rules weren't broken. To reach them, fill out the webform. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: EA Bans and Suspensions - How they work and how to get in contact with us
- EA_Lanna
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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds