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@whosempathy If you clear the cache and browser history from that browser, and it still does not work, try swapping to mobile or a different browser. If you continue to run into the same issue, we suggest reaching out to support. They can add that to your account with no issues.
Players can contact our live support team on our Help Site. To request a chat or open a case through email. First, clear the browser history and cache from the main browser used so that no account is currently logged into the Help site.
- Select the Games Support tab
- Select EA App or EA account
- Select See all help topics
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.