[2020] Unable to purchase Apex Coins

Hey @SonicCryCanary. 

Have you had the chance to try power-cycling your Xbox to see if that helps at all? If it's still happening after that try clearing out the alternate MAC address as well to see if that helps. 

To clear out the Alternate MAC Address open up the Settings on your Xbox, then go to Network Settings. From there go to Advanced Options and look for the option to clear the Alternate MAC Address. 

Let me know how it goes when you've got the chance. Thanks!

/Kent

Hey @SonicCryCanary. 

Were you able to try the steps I suggested yesterday? Are you still having any trouble seeing Apex Coins in the store? 

/Kent

@SonicCryCanary 

You're welcome! I'm glad to hear it helped for you. Thanks for following up to let me know. 

/Kent

Hi @X3nomorphIV. 

Are you currently using a VPN or anything like that? If so, can you try disabling it to see if it lets the purchase go through afterward? 

/Kent

Hi @B0rnC0nfused99, 

Which platform are you playing on? Did it just recently start happening for you? 

/Kent