[2023] The apex account was stolen by hackers and cheated, resulting in the ban

Hi @Miku00031, 

 

Thanks for posting this in the language of the board. Please be aware, I've removed your image attachment to protect your private or personal information. Please keep in mind these are public forums and the information you post is visible to anyone.

 

I'm sorry to hear this happened to you. It's never a great feeling to discover your account has been compromised and items were taken. While we can't look into this from the forums, I strongly recommend following these steps to help re-secure your account. As you've mentioned, accounts linked to your EA account can be used to access the Ea account too so it's important to ensure they are secure also. Please make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as a result. Examples of connected accounts include the email address registered, accounts such as Steam, Amazon and Twitch, Console accounts (PlayStation, Xbox, Nintendo Switch, etc), mobile accounts (Apple ID, Google Play) and Social Media accounts (Facebook). 

 

Once you've updated your security settings, our support team can take a look into the missing content side of things for you. Use the steps in this EA Help guide to connect with the support team:

• How to contact EA Help for support

- EA_Lanna

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Hi @Miku00031, 

 

I'm sorry for the additional reply, but I meant to also include some information on how to receive help with bans. Our Terms of Service can look into that for you if you feel a ban was mistakenly placed on your account. Please fill out the webform by following the advice shared in this guide: 

• How to get more information about my ban or suspension    

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @Miku00031, 

 

On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help much. We can't look into them and we can't lift them. The Terms of Service exclusively handle those cases. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.

 

I'm sorry, I know you were hoping for different news.

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds