[2020] EA Support Non-Existent

Hey @Cheese185. 

I took a look at the case you created and I can see that it's been escalated for further investigation. The team will review your account and follow up with you via email as soon as possible. Unfortunately we don't have a way to see how long that might take. It can vary depending on the case volume the Terms of Service team is investigating. 

At the moment I can only recommend sitting tight and waiting to hear back. I wouldn't recommend updating your case or creating more cases as that could actually increase the length of this investigation. Thanks for being patient on this. I know it can be rough just waiting to hear back, but the TOS team will follow up with you as soon as they can. 

Thanks!

/Kent

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@Cheese185 wrote:

Ok thank you for the information. I didn’t know if my email wasn’t working or if my browser wasn’t working and I couldn’t see a response to my case but I’m glad to hear it’s still in the works.😂 Thanks for the update.

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You're welcome! 

/Kent

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@Cheese185 wrote:
@EA_Kent Any idea how long it will take? It keeps saying my case has been updated but I can't view a reply on the help site and I don't get an email. I'm just confused.

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The case showing as "updated" could mean that it's been transferred or escalated. That doesn't necessarily mean you've been sent a response. Unfortunately we don't have a way of knowing how long an investigation like this could take. The team will get back to you via email as soon as they can. 

/Kent

@Lit_Muffin04 

Do you have a case number that I could take a look at? If so, do you mind sharing it here? 

/Kent