about 22 hours ago - EA_Lanna - Direct link

Hi @EGTwx,

 

I'm not sure if this is something we can help with, but your best bet would be to check with the EA support team directly. They'll take a look and let you know what can be done from there. To help, I'd recommend gathering valid proof of purchase and then attaching it to a help case. Use these guides for more information: 

- EA_Lanna

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