Original Post — Direct link

I reached out to Ashes support and they are turning down my request for a refund since it was over 90 days ago. Note that I have not tested the game, the package I got isn't even invited for testing until Beta.

I then reached out to Ashes on Twitter and they said they would look into it but it seems they just didn't want to say they will not refund on Twitter and instead replied by email.

Don't pre-order and risk your money, unlike all other game companies Ashes will not refund your money after 90 days.

Twitter links and screen captures below:

1st: https://twitter.com/Lavick81/status/1422328081675587589?s=20

2nd: https://twitter.com/Lavick81/status/1423771879043739651?s=20

https://preview.redd.it/rkvgqy8cftf71.png?width=976&format=png&auto=webp&s=41f6ae0de2186350bd405b972282a6a910f13de7

https://preview.redd.it/1aqnfyrdftf71.png?width=957&format=png&auto=webp&s=ff339f5888181530680f0c5f8fcd6f69de17bd0b

External link →
over 2 years ago - /u/MargaretKrohn - Direct link

Originally posted by NiKras

If we got any Ashes historians here, does anyone know when the refund policy got implemented? I remember in the last similar post the OP said that when he bought the game "there wasn't one" (iirc).

Cause, as much as I agree with and understand the frustration, if the policy of the company states "we ain't returning shit after a certain period of time", and you disregard that during your purchase - that's on you.

Now if the bundle was bought before this rule got implemented, then we have a few problems that should definitely be sent through proper legal channels.

Our policy previously was 30 days, and on May 10th, 2021 we changed it to 90 days as noted here.

over 2 years ago - /u/MargaretKrohn - Direct link

Originally posted by ILoveAsianChicks69

If I had a nickel for everytime a new red flag about this game popped up concerning literally anything, money, investing, kickstarter, "beta packages", animations, the game in general, "its coming out in 2021 in a 2018 video", and now refunds

Hell I'd probably have $350 dollars by now

I would just like to note that we do refunds on ALL purchases as long as they meet the criteria in our refund policy.