I reached out to Ashes support and they are turning down my request for a refund since it was over 90 days ago. Note that I have not tested the game, the package I got isn't even invited for testing until Beta.
I then reached out to Ashes on Twitter and they said they would look into it but it seems they just didn't want to say they will not refund on Twitter and instead replied by email.
Don't pre-order and risk your money, unlike all other game companies Ashes will not refund your money after 90 days.
Twitter links and screen captures below:
1st: https://twitter.com/Lavick81/status/1422328081675587589?s=20
2nd: https://twitter.com/Lavick81/status/1423771879043739651?s=20
External link →