I certainly do understand where you're coming from.
Unfortunately, it is not always possible for us to directly respond in/to a thread due to various reasons (too many to mention). However, this doesn't mean that we, the Community team and the devs, do not read all the bug- or technical issue reports and feedback threads. Quite the contrary. We all read the reports, threads and posts. However, Answers HQ (AHQ) is more than a support forum — it's a global community focused on players helping players (AHQ FAQ).
Active on the Dutch speaking and English speaking AHQ forums.