[2020] The game crashes everytime

The best way for us to determine why the game crashes is to have a look at the output_log.txt (called player.log on Mac and Linux) to see what's causing it.

Here's where to find the log depending on your operating system. To easily find the local files for the game, right click your game in the Steam library, select Properties, go to the Local Files tab and select Browse local files.

Windows
\SteamApps\common\Cities_Skylines\Cities_Data\output_log.txt

Mac OS X
Users//Library/Logs/Unity/Player.log

Linux
~/.config/unity3d/Colossal Order/Cities: Skylines/Player.log

As we can't attach files here on Steam, you will need to upload the file somewhere else. Here's a few sites you can upload it to, which do not require you to sign up first:

https://uploadfiles.io/ - free, no sign-up, can handle large log files
https://paste.ee/ - fast, no sign-up required (some log files will be too large for it though)
https://zerobin.net/ - bit clunky, but can handle huge files, no sign-up required

Originally posted by eozkantarci: hi everyone, i have the same issue. after loading a game and start to play whole pc crushes and resets it's self. i've uploaded the log file below you can find. i hoe you can help me.

https://ufile.io/0a4nopch

The log shows the graphics card throwing some errors, but it should perfectly capable of running the game (it's significantly better than mine, which does well :P). Two things come to mind, first is we need to check the temperatures to see it isn't overheating. You can use a program like Speccy to check both before starting the game and while the game runs. How hot does it get?

Another issue could be the driver, so doing a clean install of the latest driver from nvidia.com is a good idea, especially if temperatures look perfectly fine.

Hmm, I wonder if it's your power supply struggling to keep up then. Cities has a tendency to push the CPU more than most things do, while also using the GPU and RAM. It wouldn't be the first time that it's the first indication of a failing power supply or one that's just a little too weak for the whole system.

Is it a prebuilt PC or one you have built/upgraded yourself?

Hmm, so it's a new problem. RAM usage is not much lower with a blank map, but CPU and GPU usage will be lower.

Does it also happen with the -noWorkshop and -disableMods launch options in Steam on a new map?

How To Set Launch Options

• Right-click on the game title under the Library in Steam and select Properties.
  
• Under the General tab click the Set launch options... button.
  
• Enter the launch options you wish to apply (be sure to separate each code with a space) and click OK. Should look like this:
  -noWorkshop -disableMods
• Close the game's Properties window and launch the game.

Originally posted by Corsco: Keep getting the error, 2020-12-12_181304.

This includes:
crash.dmp
error
and
Output log:
Initialize engine version: 5.6.7f1 (e80cc3114ac1)
GfxDevice: creating device client; threaded=1
Crash!!!
-snip-


Not sure what to do.

I have Citrix on my computer if this helps identify the problem and helps define the solution.

Please don't copy/paste logs into comments here. The long ones don't fit anyways. :)

Good news is it's definitely Citrix causing it. See this thread for a few workarounds so you can have both the game and Citrix installed and working. :)

https://forum.paradoxplaza.com/forum/threads/citrix-workspace-crashing-cities-skylines.1158220/