[2019] Fatal Error crashes - Feedback thread

Hey everybody,

We’re actively monitoring the issue with Fatal Error crashes introduced after Update 37. For that reason we’ll start to collect any feedback you might have regarding these crashes after our latest hotfix (patchnotes here) in this thread.

If you are using mods, please do keep in mind your crashing might most likely be related to a mod being outdated or incompatible with the latest game version.
Please allow the mod authors to update their creations after each patch. If you are playing with any mods installed, please do not report those crashes here.
This is very important as we are trying to collect and identify crashing issues related to the game.

We are interested in knowing the following details:

• Are you playing in single-player, coop, private online or in an official server?
• What were you interacting with when the crash occurred (furnace, vault, wheel of pain and so on).
• If moving items, what items were you moving or interacting with.
• Does this crash repeat itself every time you do the reported action or does it happen randomly?

We will merge any thread related to this issue into this one. Please report any information about this problem into this thread so we can relay the information more efficiently to our team. For any other issues, please open a new thread and follow these instructions. Any other unrelated messages or reports will be deleted from this thread. Please help us keep this thread focused and on point so we can find a solution sooner.

Thank you all for your continued support and understanding.

Hey @Rhiannon, @Dhaylen and @miodeleo

Thanks for the confirmation.

Regarding 1, does it happen all the time or just randomly? Also, how do you exit the game? (straight to desktop, main menu…?)
Regarding 2, how are you trying to mass delete?

@Fasha, any mods installed?

Thanks @miodeleo, we’l try to verify that crash and see if it can be reproduced in unmodded situations (@Rhiannon reports something similar in his unmodded game).

Hey @Chilling

1. This thread is for PC issues. Your issues seem to be happening on PS4, so please report it in there.
2. Since you want to make this public, there you go: You keep replying multiple threads with just “nice, very nice”. Not only it goes against our community guidelines, which you already have been asked to read, but also against the purpose of this thread, which we have specified in the original message. If you’re still hellbent on keeping it up we will have no other choice than proceed with an account lock as per the same guidelines you’ve been tasked to keep a look at.

Thanks everybody else for keeping this thread on point.

Thanks for the additional information @miodeleo and @Rhiannon. We’re relaying it to our team.

Hey @Nayna

Welcome to our community.
This is a similar crash reported in the past due to the use of mods. Do you have any mods installed?

Hey @Fasha

Just in case again, do you have any mods installed?

Thanks for the information @Rhiannon.

Hey @Rhiannon,
Apologies for the late response.
We’ll relay those instances you mentioned to our team so they can investigate. Also, please send the in-game crash report when prompted so our team can fetch it.

Hey @Kalanth,
Thanks for sharing your findings with us, they might be useful to other players in your same situation. Also glad to see you could find the culprit of your issues.

No judging!

Hey @miodeleo

Since you mentioned previously you play on a modded server, does that crash also happen when you disable all mods?

Reason why we’re asking this is because we’ve not received similar reports about similar crashes recently, so our suspicion is that one of the mods might be causing it.

In the case of mods, there’s not much we can do other than to recommend to get in touch with the authors of the mods used in your server and see if there’s any known issues that resemble your experienced crashes.

Thanks, we’ll send note to our team. If possible, could you send us in private a copy of your server’s database so we can relay it to our team and they can use it for some tests?

Hey @Rhiannon

We’re aware of the mass delete crashes and they’re being looked upon. It would be really helpful if you could send the crash report when prompted once you crash so we can receive those crash dumps and look into them.
Thanks in advance.

Apologies for the frustration @Rhiannon, please remember to send the crash reports via the popup window as they’ll reach our devs faster.

That’s a weird one @Princess_Pink. Just in case, do you have write/read permissions on the folder where your saved databases are located? Or any antivirus software that could be interfering with the reading/writing of that file during the first startup?

@Rhiannon Thanks and apologies for the frustration.

We’ll send note to our team anyways to see if there is anything strange going on on our end, but by the looks of it it’s similar to other situations in which, say, the antivirus blocks momentarily the db file the first time it is loaded into memory (to check for threats or such) which causes the game to hang up as the file suddenly became inaccessible.
Anyways, if you get the crashing report pop-up, could you also click send so we can get a look? (if you could also fill the text box with any details, at least the first couple of times, it would help our team get a sense of context and isolate the problem).
Thanks again.

Since the latest hotfixes were deep code rewrites of some core parts of the game, it is possible that some problems could arise.
Could you try, just in case, to revalidate your game files @Rhiannon
also, apologies if we asked for it before, but could you share your system specs with us again?