14 days ago - Mayra - Direct link

Greetings Exile,

Thank you for your report. Can you please share more information with us?

When exactly did you take the Yellow lotus potion? (Date and approximated hour, if possible)
Have you ever transferred that character back when the feature was still active?
Can you share your character and clan names?

Feel free to reach out in private via direct message if you prefer. We await your reply.

14 days ago - Mayra - Direct link

Hello,

Thank you for the information. Regarding transfers, up until a few months ago, we had a character transfer system in place that allowed players to transfer their characters between servers.

Therefore, just to confirm, have you ever used this feature with the affected character?

14 days ago - Mayra - Direct link

Hey,

Thank you for confirming. One last thing, could you share your FuncomID or Gamertag, please?

Feel free to reach out in private if you prefer.

14 days ago - Mayra - Direct link

Thank you for your collaboration. We also sent you a direct message with suggested steps to recover the lost entitlement.

Please check your forum notifications.

Have a great day! :slight_smile: