over 2 years ago - RitualGround - Direct link

Hello there @Sokuyru and welcome to our forums!

Thank you for the time you took to report this to us.

Regarding the situation at hand, would you be so kind as to provide us with the platform model you’re playing (Xbox One/Series S/X) and which official server you tested this on?

about 2 years ago - Mayra - Direct link

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account’s challenges.

Make sure to select “in-game purchase” as the issue type.

Have a great weekend!