Greetings Exiles,
Even if it’s not a disciplinary action, the team at our Help center is better equipped to assist with account issues. Please follow the stated on Official servers guidelines to submit a ticket. Make sure to select “Ban appeal” as the reason type.
Official Servers - Terms of conduct, guidelines and procedures
Information on suspensions and bans While suspensions are not open to appeal we do offer the option of appealing a permanent ban. We understand some might not always be aware of the actions taken by clanmates.
If you are unaware of the reason for a suspension or ban, please make sure you check in-game first by accessing any of our official servers. You will be prompted with the reasoning for suspension/ban and the duration.
As mentioned previously, please note that only bans are eligible for an appeal and not suspensions. If you would like to appeal, please feel free to do this through Zendesk 3.9k by selecting ‘Ban Appeal’ as the type of issue and providing relevant information such as character names, servers you’ve played on, and clans you were part of.
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