3 months ago - Mayra - Direct link

Greetings Exile,

Thank you for your report. Please follow the steps to recover the missing files:

  1. Open the Xbox app for Windows.
  2. In My Library, select the game title.
  3. Select the More options () button and choose Manage.
  4. Select Files and then Verify and repair.

If the issue still persists, here are some other troubleshooting articles for the Game pass version.

Please let us know if you need further assistance and we’ll be glad to review your case. :slight_smile:

3 months ago - Mayra - Direct link

Greetings Exile,

Thank you for getting back to us. Since a fresh reinstall is not forcing the app to pull the missing files please try the following:

  • Repair & restore the gaming services app. You can find this option by following:

Windows settings > Apps > Gaming services app > Select advanced options > Select repair and after it > restore.

After these steps, please open the app and give it another try.

3 months ago - Mayra - Direct link

Greetings,

Apologies for the delay in my reply. Have you tried to reinstall the game to another portion, specifically the C: one? Changing the partition will guarantee a clean fresh install and mitigate some of the Windows issues with game files.

Please let us know if this suggestion helps in any way. Have a good day! :slight_smile:

2 months ago - Mayra - Direct link

Greetings,

In this case, can you confirm the partition letter, please?
Also, in the meantime, can you also share the logs with us? You can find them by following:

XboxGames\Conan Exiles\Content\WindowsServer\ConanSandbox\Saved\Logs

We await your reply.