Welcome and thank you for your report. We updated your forum rank to allow you to send links and images. Please share the log so we can better assist you.
We await your reply.
Thank you for the logs and video. We will send all of this to our team for investigation.
We appreciate your support and patience while we review this matter.
That sounds like a great place to start the investigation. Please send us any additional information and video and we will link it to the original report.
We appreciate your assistance!