devtrackers.gg
almost 2 years
ago -
Mayra
-
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Greetings Exiles,
Thank you for reaching out to us. However, Cattibria’s message is correct, any reports on server downtime or performance issues need to be sent to Zendesk.
The report will trigger not only the auto-reply message to you but also trigger internal checks and if needed we might contact G-portal as well. The automated process is in place to help us address issues faster, but not fail-proof.
We will keep working to improve our service, but reporting on the correct channels is crucial to activating the proper processes.
We hope this clarifies the matter a bit. Have a great week!