almost 5 years ago - Hugo - Direct link

Hello @Shdowhuntr, thank you for reaching out!

We’d suggest that you first ensure that your save is stored on the XBOX cloud before trying the following steps:

  • Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes, then try loading into your SP session.

  • If the issue persists, try to perform a soft factory reset while keeping games and apps.

  • Lastly, if possible, try to do a full reinstall of the game.

Please let us know if any of these steps help!