[2021] About the Support category

Need a hand? Ask here!

Update for 2021: This has been the case for quite some time now, but to be transparent and official; the support forums are currently not officially monitored by GMs and Customer Service staff.

I do sweeps on this section approximately once a week as long as I have time, and I will respond to posts or tickets as I am able to given my level of access to customer service tools and time permitting.

What I can help with:

• Basic account issues (ex. failed payments, frozen accounts)
• Forward tickets that require the attention of a specialist (ex. PayPal, payment verification)
• Check on the status of a ticket
• Anything to do with the forum (ex. formatting bugs, moderation)
• Questions about offers, events, issues

What I cannot help with:

• Ingame issues (ex. Missing items, mission bugs, unique item flag errors)
• Suspensions or Bans

Our policy regarding account details has not changed; we cannot disclose sensitive account details in a public space.

When applicable, I convert support topics to personal messages with me and the OP and remove any responders from the thread. If that is not possible, I will leave a reply on the topic to confirm I’ve followed up or sent a reply to a ticket. If you notice support topics vanishing, it’s because I’ve converted the thread into a personal message so I can speak with the OP directly.

Please note that I am not officially a customer service representative or a GM, so my official duties take priority. I appreciate your patience and understanding while GMs work to address your requests, or if it takes time to have your forum thread answered. <3