over 3 years
ago -
Hugo
-
Direct link
Hello @hal9000, we’d suggest that you first ensure that your save is stored on the XBOX cloud, before trying to follow the steps below:
-
Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes.
-
If the issue persists, try to perform a soft factory reset while keeping games and apps.
-
Should you still have trouble loading into the game, please try to do a full reinstall of the game.
Please let us know if any of these steps help.