[2019] Official servers connectivity issues - Feedback thread

Hey everybody,

Due to the high amount of threads and feedback received daily about connection problems when accessing official servers, we’re opening this thread to focus all input and information in here.

Before proceeding to inform about connection issues with your official server of choice, please read this:

G-Portal is our server hosting partner and they’re the ones handling server maintenance and restarts. To inform about an official server downtime, you can get in contact with them using the following methods:

• Through the in-game server report tool (in the server browser)
• Accessing the Server Report Tool directly via your internet browser
• Contacting G-Portal through their usual communication channels

If after following those steps you’re still experiencing issues accessing your official server, please let us know below. We’re going to proceed to merge into this thread reports regarding this issue.

PLEASE NOTE: Issues with privately owned servers should be directly addressed by the admins of those servers via G-Portal’s customer support.

Hey there,

Quick update: G-Portal upgraded their VM capacity to avoid any further issues with the server browser.

Hey @IronFrenzee

That is an odd issue. Sending it to our team so they can look into it. Welcome to our community, by the way .

Hey everyone:

Quick update: There’s been a brief outage during the night that affected a major number of servers. G-Portal acknowledged the issue and restored all functionality quickly.

Hey @IronFrenzee

Could you try these two steps and see if they fix your issue?
First, try to restart your router/modem. Second, please restore your licenses on PS4 following these steps:
https://manuals.playstation.net/document/en/ps4/settings/license.html

There’s a known issue with the server browser if you filter by PVEc servers. Please skip the mode selection screen or set the filter for game mode to show all while our team works on a fix.