over 2 years ago - Ignasi - Direct link

Hey there,

We’re aware of the issue. We’ve tried to also address it post 2.4.6 with a backend fix that did not reliably work for everyone. For Update 2.6, we’ve worked on an overhaul of our internal systems that should finally address this problem and ensure correct functionality in possible future promotions as well, for PlayStation especially, but also for every other platform.

Sorry for the wait!

over 2 years ago - AndyB - Direct link

Bumping thread! This issue should be resolved now as of Update 2.6. If you are still not able to access Twitch drop items, please first try disconnecting your Twitch account, quitting out of the game, logging back in, then reconnect your Twitch account. This seems to have resulted in success for some people reporting issues: