over 4 years
ago -
Hugo
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Direct link
Hello @Gwenjwin, which console model do you have?
Is the game installed to its original internal HDD?
Is this occurring in singleplayer and do you have any similar issues in other areas?
Could you please try each of the following steps and let us know if any of them help, to determine if it’s an installation or patching issue:
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Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes.
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Perform a soft factory reset while keeping games and apps.
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Perform a full reinstall of the game.