almost 2 years ago - Mayra - Direct link

Greetings Exile,

Thank you for your report. Have you tried to use the “verify files” option on Steam?

We await your reply.

almost 2 years ago - Mayra - Direct link

Greetings,

Could you try to backup your saved file from singleplayer and try to start a new one and observe if the issue still persists?

A clear and new installation might be the best solution for this case.

We hope this helps!

almost 2 years ago - Mayra - Direct link

Greetings Exiles,

Thank you for your report. Please follow the suggested steps as we are experiencing issues after the update 3.0.5:

You can read more here.

Please let us know if the issue still persists after the workaround.

almost 2 years ago - Mayra - Direct link

Hello Exiles,

On another thread, we investigated a similar case where a corrupt file was causing the crashes. We suggest you try the workaround while we keep investigating. You can find it here:

Please let us know if it works for you as well.

almost 2 years ago - Mayra - Direct link

Greetings,

In this case, by any chance have you already tried to use the “verify files” option on Steam?

If you already tried that and the files are still corrupt or missing we strongly advise you to reinstall the game completely.

Please let us know if the issue still persists.

almost 2 years ago - Mayra - Direct link

Greetings,

Can you @tjtje please share the MS Info log?

In order to generate an MSInfo file please follow the steps below:
1 - Press Win+R and in the displayed dialog box type “msinfo32”
2 - It should show a new screen called “System information” where underneath it should display “File”, click “File” while “System Summary” is highlighted and then “Export”
3 - Name your file as you see fit and save it to an easy-to-find location
4 - Send that file our way

We await your reply.

almost 2 years ago - Mayra - Direct link

Thank you @tjtje, we sent your information and file to our team for further investigation.

We might poke you via direct message in case we need to ask more questions.

We appreciate your cooperation and patience. Have a good weekend! :slight_smile:

almost 2 years ago - Mayra - Direct link

Greetings Exiles,

We heard back from the team and after their investigation, they concluded that some “hidden” files on windows might be causing the issue.

The suggested solutions are to reinstall Windows or reinstall the game on another partition.

As Windows might be creating ghost files inside the game location and those files remain even after reinstalling the game. These ghost files are not checked by using “verify files” on Steam as Steam is limited by file size when performing the verification.

Thank you all for your patience while we looked into this. Please let us know if you find any other issues.