[2021] PC Gamepass. Fail to log in to Funcom Live Services - Feedback thread

Hey everybody!

Those of you affected by this issue, could you send us your logs so we can look into this and figure out what’s causing the error?

The logs would be in the following path:

• /Appdata/Local/ConanSandbox/Saved/Logs

If you don’t have that folder, then you should find it here:

• C:\Users\AppData\Local\Packages\FuncomOsloAS.ConanExiles_pkaskhy6cdq4g\LocalCache\Local\ConanSandbox\Saved\Logs

If you’re willing to help us further , could you let us know the following:

• 1- The login error always occurs to you with your game being completely unable to login or that if after some tries you are able to login successfully?
• 1.1- If you are never able to login could you see if the following solves this: Try to logout of the Microsoft Store and log back in? And logout and back in the Xbox Console Companion or Xbox App if they are installed
• 2- *Which type and version of Windows 10 are you using? (Windows Pro, Home, Enterprise).
• 3- Which region are you playing from?

Thank you a lot in advance and sorry for the headache!

Thanks for the log @whitcrane . Don’t mind us editing the post a bit for readability. We’ve also sent it to our team so they can give it a look

Hey all,

Thanks for sending us your reports. We’re still looking into this issue and they’ll come in handy to identify the problem. And for what we’ve gathered, we’ve also seen this to be an intermitent issue. Even in internal testing, those of us who got hit by the problem could reconnect on a second attempt, like @whitcrane mentioned.
We still need to identify the core issue and iron it out, however. So thanks again for those of you sending us your logs.