Thanks for reaching out. As @Kapoteeni said, many Funcom staff members aren’t native English speakers either. But, we do have people from lots of different countries in the company, and if Google translator fails to properly deliver the message we can always ask our peers to translate. Therefore, please feel free to write us in your native language and we’ll do our best to assist.
Follow the stated in the Official servers guidelines to submit a ticket:
You can read the full version of the Guidelines here: