7 months ago - HighSaint - Direct link

Greetings elquinmagus!
Thank you for reaching out to us and welcome to our forums!
Our apologies for the late reply.

Regarding the issue you’ve reported us, were you able to check your event logs at the time and take a screenshot of any information there regarding any event related to your 78 missing Thralls?
If so, could you share that information with us please?

We’ll be waiting for your reply!

7 months ago - Mayra - Direct link

Greetings Exile,

Thank you very much for your report. Unfortunately, we can’t provide a refund for the lost followers and items.

We understand your frustration but since a long time has passed we can’t reroll the server once more since it would also affect everyone else playing there.