over 1 year ago - Sarealac - Direct link

Hello @GaSuRazor,

Could you please send us a screenshot or video of how this issue looks on your side so we can investigate?

If you prefer, you can always DM us this information.

Thank you in advance!

over 1 year ago - Sarealac - Direct link

Hello @EZI093,

Could you please send us a screenshot or video of how this issue looks on your side so we can start our investigation?

If you prefer, you can always DM us this information.

Thank you in advance!

over 1 year ago - Sarealac - Direct link

Hello @NesterT2,

This would be best if discussed with my colleagues over at the HelpCentre as they are used to this kind of issue. Make sure to pick “In-game Purchase” while submitting your request so it’s redirected to the correct department.

I hope this helps and let me know if there’s anything else I can do for you.

over 1 year ago - Sarealac - Direct link

Hello @Buiuzinho69,

Could you let us know if you have the game through GamePass or if you purchased it?

If you could also show us how the issue looks on your side with a video or image, it would be very helpful.

Thank you in advance.

over 1 year ago - Sarealac - Direct link

Hello,

Thank you for letting me know.

Could you try uploading the images again? We gave you the permission and you shouldn’t have any issues now.

Thank you in advance!

over 1 year ago - Sarealac - Direct link

Hello again,

I have reported this to our team and they are currently investigating.

Thank you for all the information you’ve gathered!

over 1 year ago - Sarealac - Direct link

Hello everyone,

Xbox has a workaround for this issue.

Could you try downloading the game through this link: Buy Conan Exiles | Xbox ?

Hope this helps :slight_smile: