Sarealac

Sarealac



05 Apr

Comment
    Sarealac on Forums - Thread - Direct

Greetings Exile,

Please follow the stated on the Official server guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guidelin...

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Comment
    Sarealac on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening to your account’s entitlements.

Make sure to select “in-game purchase” as the issue type.

Thank you in advance.


04 Apr

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for this feedback, we will share it with our team!

However, we cannot guarantee a change will be made as this will be up for discussion.

Kind Regards.


25 Mar

Comment
    Sarealac on Forums - Thread - Direct

Hello,

We shared this suggestion with our team. However, we cannot guarantee that this feature will be included as it’s up for discussion.

Thank you for your feedback :slight_smile:


23 Jan

Comment
    Sarealac on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your saved file with us without mods active?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be the “game” file for Exiled Lands or “dlc_siptah” for Isle of Siptah.

Could you also send us the game logs? You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Could you let us know if you are using any mods on your Server?

Thank you in advance!


16 Jan

Comment
    Sarealac on Forums - Thread - Direct

Hello,

No problem, thank you for bringing it to my attention!

@jmk1999 understandable, you can always let it be clear that you only want those pieces removed and in the case that it isn’t possible to only remove them, they can let you know and go on from there.


15 Jan

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Malkum can make a ticket over at the Help Centre and request them to delete the pieces they aren’t able to remove! Make sure to let them know you are only looking to get these pieces removed and you aren’t reporting anyone.

You can share the ticket number with us so we can poke our colleagues.

Please do take into consideration that our team has received a lot of requests lately so they may take a while to reply.

Hope this helps!


11 Jan

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Could you please send us a screenshot of the in-game map pointing to the location where you found this issue?

Thank you in advance!


10 Jan

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you so much for your report and everyone’s thorough information.

I reported this issue and we will try to investigate it as soon as possible, meanwhile, we appreciate your patience.

If any more information pops up, feel free to reach out to us :smile:

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you so much for your report and thorough information.

I reported this issue and we will try to investigate it as soon as possible, meanwhile, we appreciate your patience.

If any more information pops up, feel free to reach out to us :smile:

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for bringing this to our attention.

Our team is aware of this issue and is currently looking into it!


04 Jan

Comment
    Sarealac on Forums - Thread - Direct

Hello,

This is an intentional feature at the moment and not a bug, but thank you for bringing it to our attention!

I shared this feedback with our team :smile:

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Could you please give us the following information:

  1. Do you play in Single-Player, Co-Op, Online Private, or Online Official? If you play in Official, please send us the server number.
  2. Does this happen with all followers or a specific kind?

Thank you in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Please contact our Colleagues over at Zendesk, since there they will be able to investigate your account permissions and will better assist you!

You can do it here: https://funcom.zendesk.com/hc/en-us. Make sure to select “In-game Purchase”!

Hope this helps :slight_smile:

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Could you please give us the following information:

  1. Are you playing in Single-Player, Co-Op, Online Private or Official Server? If you play on an Official Server, please tell us the Server Number.
  2. What platform do you play in? (Epic Games, Steam, …)

Thank you in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Does this issue still occur when the mods are turned off?

Thank you in advance!


15 Nov

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Could you send us a screenshot of how this looks on your end?

Thank you in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Could you send us a screenshot of the settings in-game so we can better replicate this?

Thank you in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

The devs read the full posts, as they are always linked.

If you have any other information you would like me to pass along to them so they can maybe understand the situation better, let me know and I will do it :smile:

Thank you!