over 4 years ago - Ignasis - Direct link

Hey everybody,

Thanks for the thorough feedback, and apologies for the frustration.
We’ve relayed all this information to our team so they can look into this problem.

over 4 years ago - Ignasis - Direct link

For those of you experiencing this issues, could you try this other workaround instead:
In the file \ConanSandbox\Config\Windows\WindowsEngine.ini , set the variable bPlayFabTelemetryEnabled=True to bPlayFabTelemetryEnabled=False
Let us know if this workaround gets rid of this issue while we work on a fix.

over 4 years ago - Ignasis - Direct link

For those of you still affected by this issue after trying the workaround listed above, could you send us the following information via DM?

  1. Your DxDiag (https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe)
  2. Your latest gamelogs (located in ConanSandbox\Saved)
  3. If playing in an official server, server number and character name.

As a side-question, do any of you suffering from this issue have any antivirus software installed? If so, which one?

Thanks in advance.

over 4 years ago - Ignasis - Direct link

Quick reminder: based on some of the dxdiags and logs we’re receiving, it seems most issues seem to be related to mods and outdated versions.
Please those of you playing with no mods or in official servers, send us the information we listed here:


This way our team can pinpoint exactly the cause for this problem.
In terms of mods, please also remember that after an update there might be a period of time where each mod needs to be updated to the latest game version. Outdated mods might cause stability issues and erratic performance.

over 4 years ago - Ignasis - Direct link

For those of you reporting this issue with mods installed, please read these answers by other players who ran into the same issue.

For those of you reporting crashes on Windows 7 as part of this issue, please report them in its own separate thread here:

For those of you still experiencing periodic freezes, without mods, please keep sending us your log files so we can determine the exact cause for this problem.
Thanks again for your collaboration and patience.