7 days ago - ZahMaiatt - Direct link

Greetings @dsbd12 ,

Thank you for sharing this!

Please, try these steps in order to verify if you are able to load your save data:

  • Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your SP session.

  • Try to perform a soft factory reset while keeping games and apps.

  • If the above procedures don’t help, try to load the save data while offline or the exact previous save data you have.

Hope it helps and we wish you a great day!

3 days ago - HighSaint - Direct link

Thank you for your reply dsbd12!

In that case, we suggest that you reach out to the Xbox support team, as they are more qualified to assist you with matters related to your Xbox console.

Continuation of a pleasant week!

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