[2020] My char of two years is suddenly gone from official server #1029

Hey there,

G-Portal informed us that there was a malfunction in a server cluster and that some emergency maintenance was made to move the servers affected to stable hardware. As a result, some loss of progress might have happened in some of the affected servers.
The servers affected are:
1029, 1030, 1031

However, losing a 2 year character isn’t something that should’ve happened with this issue. We’ll poke G-Portal and look into it.

Apologies for the frustration.

G-Portal is restoring the closest backup available before the malfunction and is loading it into 1029.
Please let us know if you have access to your characters once the server is available again.

Apologies for the frustration and for the loss of the weekend’s progress, we’ll work to ensure this situation does not repeat in the future. Glad to hear your character is back nonetheless, thanks for the confirmation.