10 days ago - Mayra - Direct link

Greetings Exile,

Thank you for your report. Apologies for the wait for our contact back, we are working from the EU timezone at the moment.

Can you share with us if you used the “move” option on the radial wheel or if you dismantled the items and placed them back in the new location?

We are aware of some issues with the “move” option and in the meantime, we strongly recommend trying to use the construction hammer to relocate your objects in-game.

Thanks for understanding. We hope you have a great weekend! :slight_smile:

7 days ago - Mayra - Direct link

We are unable to provide refunds of materials or items for any reason in-game.

You can read more about Official servers guidelines here:

5 days ago - Mayra - Direct link

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:


You can read the full version of the Guidelines here: