[2023] Connection refused(please give a clear answer)

Greetings Exile,

Thank you for reaching out to us. Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “ban appeal” as the issue type. Even if it’s not a ban/suspension, the “ban appeal” option will get your ticket to the right people who can assist you with account issues:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guidelines here:

Thanks for understanding. Have a great day!