about 4 years ago - AndyB - Direct link

Without knowing more about what’s going on, it’s difficult to diagnose the issue from here. Things I can say:

  1. There are no known widespread login issues at this time.
  2. Please note that your game account and website account passwords may differ. When you reset your password from https://register.funcom.com/lostpassword all that does is reset your site password, not your game password. I know, it’s a little confusing.
  3. A space in your username (such as at the end) will result in a login failure.
  4. Using the wrong LocalConfig.xml file (I don’t know how you’d end up with the incorrect one if you downloaded the client from account.ageofconan.com) can also result in a login failure.
  5. When you do change your game password it typically takes about 10-15 minutes for the changes to register with our system.

I can try to offer really basic troubleshooting if you want to DM me.