7 months ago - Mayra - Direct link

Greetings Exile,

Thank you for your report. Can you share with us if you recently recreated your character?

Also, could you confirm if you have completed the Dungeon Delver journey step? As the mentioned armor is the reward for completing said journey.

We await your reply.

7 months ago - Mayra - Direct link

Greetings,

Thank you for getting back to us. Can you share your FuncomID with us? We’ll ask our team to take a look at your character feats and see what could be missing.

Feel free to reach out in private if you prefer.

6 months ago - Mayra - Direct link

Greetings Exile,

Our team is still trying to investigate the issue. Can you share with us if you have transferred this character in the past? Back when the server transfer feature was still active.

Thanks in advance.

6 months ago - Mayra - Direct link

Greetings Exile,

This situation is still under investigation and, unfortunately, with no ETA.

Please keep an eye out for mentions of this on future patch notes.

We hope you have a nice day!