11 months ago - AndyB - Direct link

Greetings, Exiles! A new chapter of Age of War is upon us, and we hope you have a blast building your own tavern and laying siege to the Stygians at al-Merayah. A few issues have popped up with the update, and this topic will serve to track what’s known and what’s going on with them. Here’s the rundown so far:

  • Negative Crom Coins balance; account suspended from play
    [Updates here: Updates on Crom Coin/Suspension Issue]
    Far and away the highest-priority issue affecting you right now. We’ve seen quite a few reports of logging in after the update to find Crom Coin balances in the negatives and accounts subsequently barred from play.
    We released a backend fix today, which should prevent new instances of this issue from occurring, but unfortunately does not retroactively address the issue for folks already affected (and thus suspended). If you’re affected, please press the ‘Help’ button on the error message you’re given, select ‘Purchase’ as the category, enter your email address, and send away. One of our Support staff will be in contact with you as quickly as possible. If you already submitted a ticket under ‘Ban Appeal’ then that’s fine - please don’t make a new ticket for the same issue.

  • Camel calfs cannot be raised in Stables, so can’t be used as a mount
    As the title suggests, camel calfs are unable to be raised into their ride-able counterparts. You can still spawn the camel mount through the admin panel. We’ll have this resolved in a mid-January patch.

  • Demolisher changes
    Demolishers, the big battering ram enemies in purges, are dealing more damage than intended to structures and may destroy building pieces much faster than expected. This will also be addressed in the mid-January patch. Some changes were made to Demolishers that were not listed in the patch notes as well - we apologize for the accidental omission. Demolishers now always have their battering rams out instead of only ‘unsheathing’ them when near a valid target.

  • Character rotation when swinging melee weapons
    We’ve seen some discussion about a change in Chapter 3 where, essentially, you need to press a movement input while attacking to rotate in the direction of your cursor. The changes seen in Chapter 3, as I understand it, are intended changes to address a bug - those accustomed to the system from Chapter 2 can turn off Controller Style Movement and Rotatable Stationary Camera under the ‘Gameplay’ tab in Settings to get back to a similar feel, although this causes your character to always rotate automatically with your camera. Your mileage may vary. Naturally, we’ll keep an eye on feedback about this change.

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  • Cannot view updated Privacy Policy while Steam Overlay is disabled
    Chapter 3 includes an updated data collection privacy agreement, but if you’ve disabled the Steam Overlay then you may not be able to actually view the document. Please enable the Steam Overlay if you encounter this issue. We’ll have a fix for this in the mid-January patch.

If there’s anything else you’ve encountered or discovered with the launch of Chapter 3, please let us know in this thread. Thank you for your patience, Exiles.

11 months ago - AndyB - Direct link

Updated OP with some more details about Demolishers as well as an issue with viewing the new privacy policy with Steam Overlay disabled.

Also, I just checked Privacy Policy - Funcom and it works for me on my home connection. I’m not sure what the issue could be there @ConanBoDk :confused:

11 months ago - AndyB - Direct link

Updates on the Crom Coin issue will be focused in this topic for now: Updates on Crom Coin/Suspension Issue

tl;dr we’re looking into additional ways to accelerate the process of getting you back into the game if you were affected by this issue. Hoping to have more news soon. Thank you!

11 months ago - AndyB - Direct link

Most of the Exiles team is based in North Carolina so we have plenty of the day left. :stuck_out_tongue:

11 months ago - AndyB - Direct link

Some of the Exiles team are based in Oslo and Lisbon (Portugal), but most of the devs, including the engineers handling our live service backend, are based in the USA.

Yep! Support is still churning through tickets and the live services team is looking into how we can speed this process up. Unfortunately I don’t have an ETA to offer, but as soon as we know more, we’ll keep you updated. Hopefully we can break you out of e-jail soon :stuck_out_tongue:

11 months ago - AndyB - Direct link

Whether you submitted your request under Ban Appeal or Ingame Purchases won’t affect anything on your end.

11 months ago - AndyB - Direct link

Hey there, can I DM you?