almost 5 years ago - Hugo - Direct link

Hello @helper09, welcome to the forums and thank you for reaching out!

Could you share additional information with us, such as:

  • Which XBox model do you have?

  • Do you have your game installed to an SSD or HDD?

  • Is the console stable playing other demanding games?

  • Does it exhibit any signs of overheating while playing CE?

Also, could you please ensure that your save is stored on the XBOX cloud before trying each of the following steps and letting us know if they help:

  • Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes, then try loading into your SP session.

  • Try to perform a soft factory reset while keeping games and apps.

  • Lastly, please try to perform a full reinstall of the game.

almost 5 years ago - Hugo - Direct link

No problem, we’ll reach out to you privately regarding this matter.

almost 5 years ago - Hugo - Direct link

Could you state if you’ve tried any of the recommended procedures?