about 2 years ago - Cattibria - Direct link

This is a known issue with some of the PSN transactions that Funcom is aware of. They are looking into the issue. Please submit a Zendesk ticket for your specific cases.

about 2 years ago - Mayra - Direct link

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!