Hi @Relacs
Just checked your account at it seems this character still has a 1 hour cooldown.
Can you try again after the cooldown has passed? If the issue still persist, feel free to get back to us and let us know.
We’ve just restored your character so please access the game and make sure the character has been recovered successfully.
You should be able to see it ready for transfer so make sure you select the same server or a new one.
The character Relacs was set as ready.
Thank you for being so patient with us while we worked on this issue and we apologies again for experiencing this.
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