Loading under mesh or on other floors

Greetings Kikigirl!
Thank you for reaching out to us.

Is this issue still occurring in your game?
If so, could you please send us a screenshot or a video showing this issue please?

We’ll be waiting for your reply!

Greetings @Kikigirl ,

Please, let us know at least one official server on which you have verified this, your character name and the last time this has happened.