over 5 years ago - Ignasis - Direct link

Hey there,

Thanks for bringing this up to our attention. Our team is looking into it right now. Apologies for the frustration until we resolve this problem.

over 5 years ago - Ignasis - Direct link

Quick update: We’re in talks with Microsoft hoping to fix this issue as soon as possible. We’ll update you all once this issue is resolved.

over 5 years ago - Ignasis - Direct link

We’re still in talks with Microsoft. We’ll update you all once we have more concrete info.

over 5 years ago - Ignasis - Direct link

Hey there,

Please keep this thread to discuss this issue only. For other issues, please open a new thread.

over 5 years ago - Ignasis - Direct link

We’ve contacting a few of the affected players who sent a report to us to gather some additional information.
Thanks for your patience.

over 5 years ago - Ignasis - Direct link

Hey everybody,

Quick update: after contacting a few affected players, our team has possibly isolated what could be the issue and is working on a solution.

over 5 years ago - Ignasis - Direct link

Hey everybody,

It looks like Microsoft did a few changes on their end over the night which resolved this issue. Can you confirm this is now working for you?

Thanks @Hotaru99, @RavenS117 for your collaboration. :slight_smile: