Hey there @Dingo
Welcome to our community. 
To report official server performance issues or inform of any server outage please use the Server report tool or contact G-Portal through their usual communication channels.
Thanks.
On the other hand, we will soon deploy a new set of tech optimizations in our live servers that should improve server performance considerably. They’re currently being tested in our Testlive branch:
The server report tool is handled and supervised by G-Portal. In cases of performance issues and lag, they usually trigger a restart if there’s some reports telling the same around the same timeframe.
We’ve sent note to our team as well in case there would be some performance blockers in that server in particular.
Could you let us know if there is a large presence of player-made buildings, pets and thralls in that server?
Thanks for the additional information. Our team will look into it and try to determine what’s the cause for it.
devtrackers.gg