Fatal error after start up movie

Greetings Scorched!
Thank you for reaching out to us and for your files.

Additionally, could you please send us a screenshot of the Fatal Error that you get in your screen please?

We’ll be waiting for your reply!

Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

• Update Windows (no need to change to Win11 though, just update the current version you have)
• Update Graphics Driver
• Change to Default Graphics Card
• Verify files in Steam
• Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
• Disabling Antivirus/Firewall Software
• Turn off Overclocking and SLI Technology
• Reduce PC’s energy consumption

Make sure to reach out if the issue persists.
We hope this helps!

Greetings Exile,

Thank you for getting back to us. Can you confirm you completely removed the game from the game pass version before installing it via Steam?

We await your reply.

Greetings,

Thank you for your reply. In that case, we’ll send your case to our team for further investigation.

Please keep an eye out for your forum notifications as we may reach out to you again in private to request more information.